Account deletion
How to delete your Candemkey account (by Candemsoft) and the data tied to it. You can delete it instantly in the app, or request deletion by email if you can't access the app.
Delete in the app
- Open the Candemkey app.
- On the home screen, tap the account card ("Signed in") in the ACCOUNT section; the Account page opens.
- Tap "Delete account".
- In the "Are you sure you want to delete your account?" dialog, choose "Yes, delete my account".
Your account is deleted from our server immediately and permanently, you are signed out, and you see "Your account was deleted." If you want a copy of your data first, use "Export my data" on the same page.
Can't access the app? Request it by email
If you have uninstalled the app or can't sign in, send an email with the subject "Account deletion request" to destek@candemkey.com from the email address linked to your account. Tell us whether you signed in with Apple or Google. If you chose "Hide My Email" when signing in with Apple, include the address Apple created for you.
We may ask for additional information to confirm the account is yours. Your request is processed within 30 days at the latest, and we email you when the deletion is complete.
What is deleted
When you delete your account, the following data on our server is deleted permanently; it can't be undone:
- Your account details: your Apple/Google ID, email address, display name, language preference and your "I'm over 18" confirmation.
- All your sessions: you are signed out on every device.
- Your keyboard and personalization settings.
- Your memory items and the writing-style notes learned by the AI.
- Your AI usage counters.
- Your plan and subscription status.
What you type is never stored on our server, so there is no copy of your text to delete. If you later sign in again with the same Apple or Google account, a new, empty account is created.
What is kept or remains briefly
- Payment records: if you bought Candemkey Pro, the purchase records reported by the store (product, amount, date, country, store transaction ID) are kept for our accounting and tax obligations for the legally required retention period. When your account is deleted, these records are unlinked from it; we never have your card or payment details.
- Staff action records: if our team performed an action on your account (for example, assigning a plan), a record of that action is kept for audit purposes. It contains only your account's ID number and the action, not your email address, your name or anything you typed.
- Other signed-in devices: the short-lived sign-in key held by the app on another device may still look valid for up to 15 minutes. During that time no data from your account can be accessed and no new data can be written to it; after that the key is fully invalid.
- AI provider: AI requests you sent before deleting may be kept by our provider OpenAI for up to 30 days for abuse monitoring. Your account ID and email address are never sent to OpenAI.
- Server logs: our server's technical access logs keep the connection's IP address, time and requested address for a limited period for security; they never contain what you type.
Apart from these, no data from your account is kept on our server.
Data on your device
Your personal dictionary, keyboard background image and local settings never reach our server; they stay on your device only. That is why deleting your account doesn't remove them. To remove all of them, uninstall the app (on Android, clearing its storage under Settings > Apps > Candemkey also works). To remove only the personal dictionary: Keyboard settings > "Clear personal dictionary".
You can also remove Candemkey's sign-in connection from the "Sign in with Apple" list in your Apple ID settings, or from the third-party connections section of your Google Account.
Subscription
Deleting your account doesn't cancel a store subscription. If you have a Candemkey Pro subscription, cancel it separately so you aren't charged again: on Google Play, Play Store > profile icon > Payments & subscriptions > Subscriptions; on iPhone, Settings > your name > Subscriptions.